Refund policy
Consumers have a right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.
– Cancellation policy –
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must inform us (Masterfeed Tierernährung GmbH, Am Hövel 12, 49439 Mühlen, Tel.: +49 (0)5492 970 970, Fax: +49 (0)5492 970 888, E-Mail: info@masterfeed.deYou must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
– End of the cancellation policy –
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, as well as to the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded.
The right of withdrawal expires prematurely in the case of the delivery of goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, as well as in the case of the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
Masterfeed Tierernährung GmbH, Am Hövel 12, 49439 Mühlen, Fax: +49 (0)5492 970 888, E-Mail: info@masterfeed.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Ware(n)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
date
_________________________________
(*) Please cross out what is not applicable.