Complaints and Returns

Cancellations, complaints and returns

Our customer service is just an email or phone call away to resolve any issues with your order or delivery.

Damaged goods / complaints

If your delivery contains damaged or incorrect products, or something is missing, please contact info@masterfeed.de . Please briefly describe what is wrong and give us your order number, along with these three photos:

- Photo of all delivered products

- Photo of the delivery note

- Photo of the front of your package with the seal (not the side with the address)

Please keep your documents, if applicable the product you wish to complain about and the shipping box until we have responded to you and solved your problem.

Alternatively, you can reach us from Monday to Friday 9 a.m. to 4 p.m. on the following telephone number so that we can offer you new products or a refund of the purchase price: +49 (0)5492 - 970 970

Cancellations and Returns

You have the right to cancel your order as long as it is still possible. If you want to return goods that have already been sent, the return must reach us within 14 days of receiving the package.

Please inform us of your cancellation by telephone at the following number:
+49 (0)5492 - 970 970

If you would like to return your package to us, please contact our customer service by email: info@masterfeed.de or call us Monday to Friday from 9 a.m. to 4 p.m. We will then send you a DHL return slip (this return slip offer only applies to shipments within Germany).