FAQ & Help

The main difference between Meatlies and Feedlies is the meat content and composition. Meatlies contains 90% fresh meat and is therefore particularly high in protein, while Feedlies offers a balanced mix of high-quality meat and other natural ingredients. Meatlies is particularly suitable for dogs who prefer a meat-heavy diet. Both varieties are grain-free and 100% natural.

No, our Meatlies are made from natural ingredients - without any artificial additives or preservatives. At Masterfeed, we use 100% natural ingredients and only select high-quality raw materials to offer the best quality and support your dog's health.

Grains can cause allergies, digestive problems and weight gain in dogs because their digestive systems are not designed to process grains. It can also promote inflammation and raise blood sugar levels. That's why we use a grain-free recipe in our food to avoid these problems and support healthy digestion and a balanced weight.

Make sure not to feed your dog any protein sources that your dog is allergic to. Instead, use alternative proteins. In our range you will find a wide selection of different protein sources. To ensure that your dog tolerates the new food well, introduce it into his diet slowly. If you have any further questions, please do not hesitate to contact us.

Yes, our Meatlies are suitable for dogs of all ages.

If you are planning to change your dog's food, you should always introduce it slowly. Start by adding a small amount of our Meatlies to your dog's usual food every day, as long as it is the same type of food, and gradually increase the amount over several days. This will allow your dog's stomach to get used to our Meatlies.

On our food packaging you will always find a table with the recommended feeding amounts, which are based on the weight of your dog. The amounts given refer to the daily ration and are intended as a guideline. However, individual requirements can vary depending on age, breed, physical condition, activity and living conditions.

The main difference between Meatlies and Feedlies is the meat content and composition. Meatlies contains 90% fresh meat and is therefore particularly high in protein, while Feedlies offers a balanced combination of high-quality meat and other natural ingredients. Meatlies is particularly suitable for dogs who prefer a meat-based diet. Both varieties are grain-free and consist of 100% natural ingredients.

No, our feedlies consist exclusively of natural ingredients and contain no artificial additives or preservatives. At Masterfeed, we rely on 100% natural raw materials and select only the best ingredients to promote your dog's health and ensure the highest quality.

Grains can cause allergies, digestive problems and weight gain in dogs because their digestive systems are not designed to process grains. It can also promote inflammation and raise blood sugar levels. For this reason, we use a grain-free recipe in our food to avoid these problems and promote healthy digestion and a balanced weight.

Make sure not to feed proteins that your dog is allergic to. Instead, choose alternative protein sources. We offer a wide selection of different types in our range. To ensure that your dog tolerates the new food well, you should gradually introduce it into his diet. If you have any further questions, please do not hesitate to contact us.

Yes, our food is suitable for dogs of all ages.

If you are planning to change your dog's food, you should do it slowly. First, mix a small amount of our Feedlies into your dog's usual food, if it is the same type of food, and gradually increase the amount over several days. This way, your dog's stomach can get used to the new food.

On the packaging of our food you will find a table with the recommended feeding amounts, which are based on the weight of your dog. The amounts given are to be understood as a daily ration and serve as a guide. However, the actual requirement may vary depending on age, breed, physical condition, activity and living conditions.

BARF stands for "Biologically Appropriate Raw Food". For us, that means fresh meat, vegetables, and fruit—without artificial additives—just like a dog's natural diet. Here you'll find all the information you need to know as a BARF beginner.

BARF provides high-quality, natural nutrients – this can support the immune system, digestion, coat, teeth, and overall well-being. Our BARF menus are balanced, species-appropriate, and easy to portion – ideal for dogs of all ages. Here you'll find all the information you need about why BARF is the best choice for your dog.

BARF is suitable for all dogs of every size and age – from puppies to seniors. It can be particularly beneficial for dogs with sensitive stomachs or allergies, as BARF can be individually tailored and is free of artificial additives.

Getting started with BARF feeding is easier than many people think – especially with the ready-made Masterfeed BARF menus . They are balanced and already contain meat and vegetables in the optimal ratio.

It's best to start directly with a complete switch to BARF . First, choose easily digestible varieties like beef or horse and observe how your dog tolerates the food.

Next, calculate the daily ration and consider which supplements (e.g., oils or mineral powders) would be beneficial. Observe your dog closely during the first few weeks – stool consistency, behavior, and energy levels will provide important clues.

Minor digestive changes during the first 1-2 weeks are normal. However, if problems persist or your pet is severely uncomfortable, you should consult a veterinarian .

As a guideline, we at Masterfeed recommend:

• 2–3% of body weight per day for adult dogs with normal activity levels
• 5–7% for puppies or lactating bitches
• 6–8% for puppies or very active dogs

It's best to divide this amount into at least two meals a day – this is easier on the digestive system and ensures a steady supply of energy.

Example: A dog weighing 20 kg with normal activity receives approximately 400–600 g of BARF daily .

Click here to access our BARF calculator .

Yes – even though our Masterfeed BARF menus offer a natural base, oils, minerals and vitamins are important to fully balance the meal.

We recommend supplementing every BARF meal with natural additives. Here are a few examples:

• Feed oils such as our salmon oil or Artho Omega oil provide valuable omega-3 fatty acids for skin, coat and heart.
• Powders and minerals such as our BARF mineral mix or liver powder ensure the supply of calcium, trace elements and vitamins.
• Herbs like the BARF herb mix support digestion, vitality and the immune system.

This is how you turn your menu into a complete BARF food that provides your dog with all the necessary nutrients – naturally and according to its needs.

Our Masterfeed recommendation for a balanced BARF menu is:

• 80% animal content (of which 50% muscle meat, 20% rumen & omasum, 15% offal, 15% RFK)
• 20% plant-based content (of which 75% vegetables, 25% fruit)

This composition provides all the essential nutrients – proteins, vitamins, fiber, minerals and fatty acids – in a natural balance.

Organ meats such as heart, liver, kidney, lungs and spleen play a particularly important role, as they provide vital micronutrients.

You can find more information here .

We ship our BARF exclusively from Monday to Wednesday to ensure that the food arrives fresh and chilled at your home.

We also offer express shipping — so you'll have your BARF the next day . Express shipping costs €11.90 .

For logistical reasons and to ensure that the BARF arrives chilled, a minimum order quantity of 4 kg is required.

Da BARF speziell verpackt werden muss, um eine durchgehende Kühlung und Frische bis zur Ankunft beim Kunden sicherzustellen, entstehen höhere Versandkosten für uns, weshalb wir den Versand ab 50 € hier leider nicht kostenlos anbieten können. Ab einem Bestellwert von 99€ übernehmen wir jedoch die Versandkosten für deine BARF-Bestellung. Weiter Informationen findest du hier.

Our BARF products should always be stored in the freezer at -18°C to preserve quality and nutrients. Before feeding, we recommend thawing the product for approximately 12 hours (overnight) in the refrigerator without packaging. The meat should then be served at room temperature. Thawed BARF should be fed within 12–24 hours and should not be refrozen.

Our Masterfeed BARF products can be stored frozen at -18 °C for several months – you can find the exact best before date on each package.

After thawing in the refrigerator, the meal should be fed within 12–24 hours .

Please do not thaw the meat in the sun or microwave to preserve its natural quality and nutrients.

No, our treats are made from natural ingredients - without any artificial additives or preservatives. At Masterfeed, we use 100% natural ingredients and only select high-quality raw materials to offer the best quality and support your dog's health.

You can also use the treats as a reward between daily meals. Make sure to reduce the main meal accordingly.

Our treats are available in different varieties and with different protein sources, so you can choose the right variety for your dog, even if he is sensitive to certain ingredients. If you have any questions, please do not hesitate to contact us.

Yes, our treats are all grain-free, making them suitable for dogs who are sensitive to grains or prefer a grain-free diet.

Our meat chunks are small, nutritious snacks with 90% high-quality meat. They are grain-free and contain only natural ingredients. Ideal as a reward or as a snack, they offer your dog healthy nutrients and a balanced diet. To round off the taste and for the lovely "crumble-like" consistency, we also add a little potato.

Our sausages are juicy, easy-to-eat snacks made from high-quality meat. They are perfect as a reward during training or simply as a small snack.

Our dried drops are ideal for a quick reward between meals. They have a delicate consistency and are perfect as a motivating treat between meals.

Our sticks are natural and consist of 90% high-quality fresh meat. They are easy to portion and are perfect for quick rewards in between meals.

Our dried sticks are a natural treat that consists of 90% fresh meat. They are ideal for quick rewards and are easy to portion.

Chews promote dental health by reducing plaque and tartar. They provide your dog with meaningful activity, support the natural chewing instinct and help reduce stress. They also provide your dog with mental stimulation, provide valuable nutrients and are a tasty treat that contributes to your dog's overall health.

Yes, like all our products, our chews are 100% natural and free from artificial additives.

Yes, chews are very helpful for puppies! Puppies have a natural instinct to chew, and chewing supports the change of teeth, strengthens the teeth and massages the gums. Chews also offer a good way to keep them occupied and help reduce stress. However, you should pay attention to the hardness when choosing and go for softer chews. We offer a large selection of chews that you can filter by hardness in our shop to find the right item for your puppy.

Yes, you can also give your senior dog a chew! Just make sure that the chew is not too hard to protect your older dog's teeth. Many older dogs have more sensitive gums and less strength in their teeth, so we also offer softer and medium-hard chews that are especially suitable for seniors. You can easily filter by hardness in our shop to find the right chew for your older dog.

If your dog is overweight, you should choose low-fat chews. We offer a wide range of low-fat chews that you can easily filter in our shop. This way, you can find the best options for your dog to control his weight in a healthy way.

Chews should be stored in a cool, dry place to maintain their freshness. You will also find a best-before date on each product.

Make sure the chews are appropriate for your dog's size and age. Supervise your dog while he chews to make sure he doesn't swallow any pieces that might be too big or too hard.

Chews with fur offer a particularly natural chewing activity and support digestion in a species-appropriate way. The hair acts like a natural fiber that can gently cleanse the gastrointestinal tract.

Our chews are carefully selected, cleaned, cut into the desired size and gently dried at 95°C. This drying process preserves natural flavors and nutrients, which ensures the delicious taste and shelf life of the chews.

Our freeze-dried dry BARF is a practical form of raw food for dogs and consists of meat, bones and offal. The gentle freeze-drying process ensures that nutrients and taste are optimally preserved, without artificial additives or preservatives. One advantage of dry BARF is that it is easy to store, easy to dose and has a longer shelf life than fresh meat. This means you can offer your dog a natural and species-appropriate diet without having to buy and store fresh meat.

Dry BARF is preserved by freeze-drying, while fresh BARF is raw and unprocessed. Dry BARF has the advantage that it is easier to store and can be kept without refrigeration, making it more flexible and practical for everyday use.

Our freeze-dried dry BARF offers you a convenient yet high-quality alternative to fresh raw feeding. The drying process means the food stays fresh for longer - a practical solution for anyone who wants to feed their dog naturally without having to rely on fresh meat.

Yes, dry raw food is generally suitable for all dogs. However, some dogs prefer fresh raw food or wet food because of the different texture and taste. Since dry raw food contains less moisture, you should always make sure that your dog drinks enough water.

Dried BARF has a longer shelf life than fresh BARF. You can find the exact best-before date on each package. It should be stored in a cool, dry place to maintain the best possible quality.

No, as with all our products, we use 100% natural ingredients without artificial additives or preservatives.

Our dry BARF is suitable, like treats, as a reward or chew snack between meals. Remember to adjust the main meals accordingly.

Yes, dry raw food can also be suitable for dogs with allergies. Make sure to choose proteins that your dog is not allergic to. We offer a wide selection of different protein sources so that you can easily find a variant that is suitable for your dog.

Dietary supplements are designed to provide targeted support for your dog—for example, with joints and bones, skin and coat, digestion, immune system, or during specific life phases such as growth, old age, or after illness. They are particularly useful if the basic diet (such as BARF) doesn't fully meet all nutritional needs, if a problem or illness arises, or if your dog has increased requirements.

At Masterfeed, we offer three main types of supplements:

1. Tablets: Small chewable tablets containing important nutrients or active ingredients that can be easily added to food. For example: joint tablets for dogs or calming tablets .

2. Oils: Feed oils for daily administration over food to support skin, coat and immune system. For example: salmon oil , feed oil .

3. Powder: Powder for administration over food, to supplement BARF meals, for dental care, digestion, or additional nutrients. For example: dental care powder , BARF mineral mix .

Yes, many products are suitable for preventative support, e.g., for skin & coat or joints. This helps your dog stay healthy and vital in the long term.

That depends on the product and your dog's needs:

Many supplementary products (e.g., vitamin tablets or oils) can be mixed into the food regularly (daily) if you want to provide your dog with long-term support.

Some products, such as those for digestion or acute problems (e.g., diarrhea), are intended more as short-term, course-based supplements.

Important: Supplements should not be the main component of your diet—they complement a balanced diet. And as with all supplements, pay attention to proper dosage and avoid overdosing.

At Masterfeed, we place great emphasis on natural ingredients – without artificial additives. Our supplements are therefore also well-suited for sensitive dogs or those with allergies .

Furthermore, individual products, such as oils or special supplements, are specifically designed to address needs such as skin, coat or digestion and are particularly useful for sensitive dogs.

Please always pay attention to the correct dosage.

Yes, our grooming products are formulated with natural ingredients and are generally suitable for dogs of all ages and breeds . They are gentle on the skin and support the care of the coat, paws, and ears. Consider your dog's needs and then find the right product.

That depends on the specific problem:

• Itchy ears: our ear care products can provide relief.
  
• Brittle or cracked paws: our paw protectors support regeneration and protect against further damage.

• Dry, chapped skin: our cod liver oil and zinc ointment soothes and cares for the skin while protecting it from external influences.

The appropriate product should be chosen depending on the problem. If the problem persists or worsens, a veterinarian should always be consulted.

Our paw protector protects and cares for dry, brittle, or cracked paws. It helps regenerate the skin and protects it from external influences such as cold, road salt, or rough surfaces.

Application: Apply a thin layer to clean paws and massage in gently. Repeat daily as needed, especially before and after walks on rough terrain, in summer or winter.

Our ear care products support the cleaning and care of itchy or irritated ears. They help to loosen dirt, soothe the skin in the ear, and prevent infections.

Application: Gently clean the ear, place a few drops into the ear canal, and massage lightly to distribute the liquid. Consult a veterinarian if itching persists or discomfort is severe.

Our cod liver oil and zinc ointment cares for dry, irritated, or stressed skin. It supports skin regeneration, soothes redness, and protects the skin from external influences. Zinc has a calming effect, while cod liver oil and nourishing oils provide essential nutrients.

Application:

Gently clean and dry the affected area of ​​skin beforehand. Then apply a thin layer of the ointment.
Apply once or twice daily as needed.
If the problem persists or the skin condition worsens, a veterinarian should be consulted.

Our loyalty program is a thank you for your loyalty. You collect points with every order and through special promotions. These points can then be redeemed as discount vouchers for your next order.

You can find further information about our bonus program here .

Participation is very easy: Create a customer account in our shop and you will automatically collect points with every purchase.

Just use this link .

You collect points with every order (1 euro = 1 point) and through actions like leaving a review. The more points, the higher your discount: From 100 points, you receive a 5-euro voucher.

You can find an overview of the actions here .

To see your current points balance, simply click on the yellow gift symbol labeled "Rewards" at the bottom left of our shop. Your points balance will be displayed there.

To redeem your points, click on the yellow "Rewards" gift icon in the bottom left corner of our store. Then select the "Redeem Bonus Points" option. You can then select your desired discount and apply it directly to your shopping cart by clicking "Redeem."

You can also find step-by-step instructions in our video.

Your bonus points are valid for 3 years from the date of credit.

For orders with delivery within Germany we charge a shipping fee of €5.90. For orders over €50, shipping is free.

We ship our BARF exclusively from Monday to Wednesday to ensure that the food arrives fresh and chilled at your home.

We also offer express shipping — so you'll have your BARF the next day . Express shipping costs €11.90 .

For logistical reasons and to ensure that the BARF arrives chilled, a minimum order quantity of 4 kg is required.

Yes, we also ship abroad.

1) Austria

For deliveries to Austria we charge 7.90€.

2) European Union

For deliveries to the rest of the EU we charge 15.90€.

3) Outside the EU

We cannot offer deliveries here.

Within Germany: Your order will be shipped within 1-3 working days.

Outside Germany: Deliveries to other countries take about 1-2 working days longer.

Please note that shipping times are subject to change. If your delivery takes longer, please contact us.

If your delivery has not arrived more than 3 working days after the stated delivery time, please contact us by email at info@masterfeed.de or by phone at 05492 - 970 970 and we will help you check the status of your order.

You can pay with PayPal, Amazon Pay, credit card, Klarna, advance payment, direct debit and invoice.

Yes, just select PayPal as your payment method, go to the PayPal page, enter your PayPal account details and confirm the payment. We will receive the payment confirmation from PayPal and then prepare your order.

Yes, just select the credit card payment method, enter your credit card details and confirm the payment. As soon as we have received the payment confirmation, we will prepare your order. We accept Visa and MasterCard.

Yes, simply select Amazon Pay as your payment method, log in with your Amazon login details and we will prepare your order as soon as we receive payment.

Yes, simply select advance payment as your payment method, transfer the amount after receiving the transfer details and then we will prepare your order. As soon as we receive your payment, we will ship your order.

Yes, simply select direct debit as your payment method, enter your bank details and confirm the payment. We will receive the payment confirmation and then prepare your order.

Yes, simply select invoice as the payment method, enter your details and confirm the payment. We will receive the payment confirmation and then prepare your order.

Yes, simply select Klarna as your payment method, enter your details and confirm the payment. We will receive the payment confirmation and then prepare your order.

Please note that when paying via Klarna the delivery address must be identical to the billing address.

You may cancel your contract within 14 days without giving any reason. Please send us a clear statement (e.g., by email or fax):

Email: info@masterfeed.de

Phone: +49 (0)5492 970 970

The refund will be made as soon as we have received the goods back or as soon as you provide us with proof of having returned the goods.

If you would like to return your package to us, you can create a DHL return label here .

You can also contact our customer service by email at info@masterfeed.de . We will then send you a DHL return label.

The goods should be returned within 14 days of cancellation.

If your delivery contains damaged or incorrect products, or something is missing, please contact us. Please briefly describe what's wrong and provide us with your order number, along with these three photos:

- Photo of all delivered products

- Photo of the delivery note

- Photo of the front of your parcel with the seal (not the side with the address)

Please keep your documents, the product you wish to return, and the shipping box until we have responded and resolved your issue.

Email: info@masterfeed.de

Phone: +49 (0)5492 970 970

The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.